Where to Get Help
🚨 SOMETHING WENT WRONG?
Do not panic, retaliate, or feed your diamond count to the creepers. Start here.
Something will eventually go wrong. A creeper will develop impeccable timing, a command will behave strangely, or a chest will seem to have developed legs. The fastest route to help depends on the problem.
💬 Ask in game when…
- You need a quick command reminder.
- You are unsure whether an area is occupied.
- A mechanic is confusing but nothing has been lost.
- You need another player rather than a staff decision.
Keep the question specific. “How do I set a home?” is much easier to answer than “nothing works.”
📡 Use Discord when…
- The server appears offline.
- You cannot connect.
- You need to attach screenshots or longer evidence.
- A report should not be discussed publicly.
- Nobody with the right permissions is currently in game.
Join via /discord or discord.gg/mT9TRHM.
📋 Build a useful report
A useful report contains:
- Your exact Minecraft username.
- Java or Bedrock edition and your version.
- What you expected to happen.
- What actually happened, including the exact error text.
- The world, coordinates, and approximate time when relevant.
- Screenshots or short video if they clarify the issue.
Do not publicly share passwords, email addresses, IP addresses, recovery codes, or other private account information.
⚖ Player disputes
Do not retaliate. Preserve evidence, note coordinates and times, and contact staff. Returning grief for grief turns a clear report into two incidents.
💀 Lost items & rollbacks
Describe what was lost and how, but do not assume replacement is guaranteed. Staff will consider server evidence, the cause, and the applicable rules. Honest, precise reports are far easier to investigate than inflated inventories.
Remember: Staff keep the server healthy; they are not an insurance company for valuables enthusiastically donated to lava. Bring evidence, be patient, and treat the person helping you like a person.